Karachi: Pakistan Software Export Board (PSEB) co-organized an International Conference on Call Centers and BPO on the third day of ITCN Asia 2008. A unique feature of this session was that it was web cast through Internet for a wider audience along with speakers being incorporated from various countries. Corporate executives, decision makers and experts from the BPO sector were invited to the session to exchange views and dialogue on the progress of the BPO sector in Pakistan. These experts were not only from Pakistan but were also from India, USA Canada and Hong Kong. Mr. Hifz-ur-Rehman, Federal Secretary IT and Telecom, was the honorable chief guest for the session.
The session commenced with participation from both local and foreign experts exchanging views on the BPO sector via Video Conference. Mr.Talib Baloch, MD, PSEB co-chaired the session. The significant attendees during the session were from All Pakistan Call Centre Association (ACCO), BPO & Call Centre of India, BAPI, Avasant & Astranet India. The session continued with a panel discussion that took place through teleconference during the session, where executives from Canada and the USA were invited to collaborate their views on the BPO sector. Further more, live presentations were made by industry leaders from ACCO, Cyber Internet Services (Pvt.) Ltd, Voxel Communications, Shaheen Foundation, PASHA, Astranet India, ZRG International and PTA.
Mr. Hifz-ur-Rehman, Federal Secretary of IT and Telecom, during his address, said that IT and BPO sector is growing at a phenomenal rate and the use of these technologies have actually impacted our daily life in a positive manner. He assured that on behalf of Government of Pakistan, we are open to suggestions and recommendation from the private sector. He added that these suggestions will be incorporated into the IT policies to further strengthen and support the growth of this sector.
Mr. Talib Baloch, MD, PSEB concluded the session with his speech. Mr. Baloch shared views on the progress of the BPO sector of Pakistan and expressed hope on the nascent sector taking its roots in the development of the country’s economy. In his address, Mr. Baloch also emphasized on the quality human resources required for this sector. He added that PSEB has always been proactive to promote the BPO sector to its maximum potential through its programs. “I am looking at the promising future of Call Centers and BPO in Pakistan in the years to come”. He added.
PSEB is a Government agency mandated to promote Pakistan's IT Industry, including software, IT Enabled Services, hardware and call centers locally and globally. PSEB has been facilitating the IT Industry through its programs in Human Capital, Office Space, Marketing, Company Capability Development, Telecom Bandwidth, Industry Finance, Public Policy, Strategy & Research, and Facilitation. Government has already introduced a package of incentives including tax exemptions for the IT sector until 2016, 100% foreign equity and earnings repatriation and low-rent facilities for IT companies.
For further information please visit: www.pseb.org.pk |
