Success Stories

Sybrid’s Contact Center Go Online

Lakson Group subsidiary Sybrid (Pvt.) Ltd., a Business Process Outsourcing company, has completed a state-of-the-art contact center which it will manage for Telenor Pakistan.

The new center – which will create jobs for 500 talented Pakistani individuals – will allow for process handling to meet growing customer needs.

The collaboration has led to an investment of Rs. 100 million by Lakson Group to build the supporting infrastructure.

To mark the completion, an inauguration ceremony was held which was attended by senior officials of Lakson Group, Sybrid and Telenor Pakistan.

Iqbal Ali Lakhani, Chairman, Lakson Group and CEO Sybrid speaking at the inauguration said: “We are proud to have completed the project well before the stipulated deadline. This is the first step Sybrid has taken to providing Telenor Pakistan a holistic customer services package, and we look forward to allowing them to enjoy sustained cost and efficiency advantages through this partnership.”

Lars Christian Iuel, CEO Telenor Pakistan in his comments said: “Telenor Pakistan is committed to building a stronger customer-centric organization. Our partnership with Sybrid is a step in that direction and we hope our customers will benefit from Sybrid’s expertise in customer handling. In addition, we are excited to offer Lakson Group the Easypaisa platform to enable them to disburse salaries of their workers efficiently. The partnership is an excellent example of mutually beneficial synergies created by both organizations.”