Success Stories

i2c Tops $1 Billion in Annual Payment Processing Volume in Latin America and Caribbean Region

REDWOOD CITY, Calif. – May 7, 2013 – i2c, Inc., a Silicon Valley-based provider of cloud payment processing and emerging commerce solutions, today announced that it has processed more than $1 billion in payments on cards issued by partner banks in the Latin America and Caribbean (LAC) region over the past year, making it one of the leading payment processors in that region. Engineered from inception as a single global platform for payments and emerging commerce, the i2c platform provides card-based, virtual and mobile payments, loyalty and back office solutions to financial institutions and brands worldwide.

“We started focusing on LAC just over two years ago and our $1 billion milestone is evidence of the momentum our global platform has gained,” said Miguel Cintron, vice president, business development, at i2c.

“Increasingly, companies are seeing the advantages of i2c platform engineering and innovation,including faster time-to-market, direct program control and better product differentiation,” said Amir Wain, chief executive officer, of i2c. “While our platform provides unrivaled flexibility to meet the rapidly changing demands of consumers, I feel we are more than just great technology. We partner with our customers to provide best practices and expert business advisory services, as well as a host of specialized operational services that make our clients more successful. Client partnership is the core of our business approach and I think this is helping to drive our success in LAC and across the
globe,” said Wain.

In addition to supporting virtually any type of prepaid, debit, credit or mobile wallet program, the i2c platform includes comprehensive loyalty and customer engagement features that add value and relevance to the customer experience. i2c's recently announced partnership with Aerocash will leverage these capabilities to help financial institutions and retailers throughout Latin America attract and retain profitable customers. In addition to loyalty and marketing solutions, the i2c platform also provides back office solutions including billing, settlement, reconciliation, sales channel management
and contract management.

About i2c, Inc.
i2c, Inc. provides the cloud-based infrastructure financial institutions, corporations, brands and governments need to launch and profitably manage payment and next-generation commerce products. Its global-ready platform encompasses card-based, virtual and mobile payments, loyalty and back office solutions. Headquartered in Redwood City, California, i2c supports clients on five continents from six sales and support offices worldwide. Visit i2cinc.com for more information.

Contact
Melissa Telli
Director of Marketing and Communications i2c, Inc.
Telephone: +1 650-593-5400
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

TimeTrax – Winner of Best Human Capital Management Software Award 2012

TimeTrax has been honored ‘Best Human Capital Management Software’ at 3rd Global HR Excellence Awards 2012 for its outstanding achievements and exceptional performance in IT industry. This award is truly an acknowledgement of the revolutionary Human Resource Information System powered by EfroTech.

It’s not too long ago when EfroTech evolved early in 1997, as specialized in delivering business productivity solutions on the web-based and SAAS/ASP models. The idea behind incorporation was to meet up with the increasing customized, off-the-shelf web and client-server-based HR, marketing and management demands across all major business verticals. EfroTech is now a global software solutions supplier for numerous Fortune 500 companies, covering South Asia, North Asia, East Asia, Southeast Asia, Middle East, North Africa, Central Africa, South Africa, East Africa and Latin America.

Having won this award establishes the fact that EfroTech is leading the industry through its groundbreaking ideas and sound technological know-how to develop yet implement solutions for clients, at the moment one can simply say that company is excelling to deliver value to its customers being an Innovation leader in the IT industry as per its vision. Management has already dedicated this award to its hardworking team and loyal customers, undoubtedly without their love and support this milestone could not have been achieved and they have been amazing right through the journey. Incorporating flexibility and emphasizing creativity is the hallmark of EfroTech while it is heavily relying on individuals working together in unison to bring customers top-class services and solutions. With a strong team of experienced, creative and talented people, they are able to transform customers' ideas into reality. This is yet another appreciation of TimeTrax (Human Capital Management Software), recently EfroTech has also achieved another feather in the hat by winning Brand of the year Award 2011-2012. Every now and then winning these awards clearly depicts the potential, promise and core competencies of the company.

Global Media Links was the organizer of 3rd Global HR Excellence Awards 2012, Sindh Assembly Speaker Mr. Nisar Ahmed Khuhro and Ex Federal Minister for Overseas Pakistanis Dr Farooq Sattar gave the awards away. About 50 leading companies contested for the awards. Senior executives, Management heads, Chairmen, and CEOs of several prominent firms hanged out at the event.

The award winning firms were chosen by an independent jury of experts on basis of strict criteria for evaluating performance of firms in the field of human resource development and growth. The awards were tokens of recognition and honor for the companies and individuals who performed brilliantly and excelled in the field of Human Resource Management during 2011-2012.

Criteria met by TimeTrax:

• Truly Browser-based and user friendly application, use it anytime from anywhere in the world.

• Designs your own generic and customizable workflow according to your Business needs.

• Enjoys more than 10 years inheritance cause mature product and high profile customers like US Embassy, Reckitt Benckiser, CoCa Cola, KFC, 3M, Sheraton, DALDA foods, CNBC, HBO, Nick, ARY Communications, ARY Musik, ARY News, ARY QTV, ARY Zauq, Samaa TV, 94.7 Cool FM, Wateen Telecom, Warid Telecom, wi-tribe, Roshan Telecom, AbuDawood Trading Company, Gulf Bankers, Al-Meezan Investment, Aga Khan University Hospital, South City Hospital, Sami Pharmaceuticals, NJI, Engro Chemicals, Hilal Confectionery, United King, Pakistan Cricket Board, Dreamworld Family Resort and many more.

• Customers with greater confidence in TimeTrax and high satisfaction level result hundreds of recommendations.

• All at one place, seamless and well integrated complete package of Human Capital Management. Application has various Business solutions such as: Attendance, Payroll, Leave, Travel, Document, Training, Recruitment and Performance Management. In addition there is an online console available for biometric and RFID devices along with access control.

• Provides the information that matters you the most on a single screen with Human Capital Management Dashboard.

• Keeping in mind new era TimeTrax comes with the power of smart-phones (iPad, iPhone, Android, Blackberry); you can manage all through one tap.

• Expanding the outreach across globe with the presence of strong Resellers in 10 countries.

• No language barrier, the TimeTrax supports multiple languages including Arabic.

• The system handling over 100,000 employees data & payroll worth over $100 Million with backup and data scalability.

• Allows to capitalize salient feature of SAAS/Pay-As-You-Go model.

• Customer service at its best, online support-ticket generation facility.

• Proudly serving corporations in 21 different verticals, building upon the confidence and satisfaction of over 600 clients across the nation, nevertheless redefining and realigning the Human Resource Management in more than 25 countries.

Ever since the inclusion of TimeTrax (Human Capital Management Software) in EfroTech’s product range, it has created a unique identity amongst its competitors, it has thrived tremendously and taken the EfroTech to the new heights of success. In no time it has become the flagship product of EfroTech.

To know more about TimeTrax please log on to http://www.TimeTrax.com.pk

ZRG Presents Emerging Concepts in Customer Relationship Management

February 20, 2013 – ZRG International, the market leader in unified customer contact center and CTI solutions, presented innovative ideas and best practices in customer relationship management during a financial industry conference on Branchless Banking.

The one-day conference, organized by 1Link, was inaugurated by Mr. Kazi Abdul Muktadir, Deputy Governor, State Bank of Pakistan and was attended by over 250 leading professionals from the financial sector.

The Branchless Banking model will allow financial service providers to offer banking services to consumers without the need for setting up traditional style Brick-and-Mortar branches. The contact center would be the primary channel for delivering information and services to the customers in a timely and efficient manner.

“By adjusting the customer care program and fine tune some impactful areas such as the customer accessibility, processes, operational efficiencies, technology and monitoring, a business can get achieve greater customer satisfaction and spend less for doing it”, said Ayub Butt, founder and chief executive of ZRG.

Ayub highlighted the upcoming concepts such as Home working, Social Media and the Big Data that offer great opportunities for a business in reducing costs and creating better customer engagement.

“The most daunting challenge faced by contact centers today is in managing the balance between effectiveness and efficiency. Understaffing could have a drastic impact on customer satisfaction while overstaffing would reduce profits. By using the right metrics, a company can transform its service delivery machine to maximize profits while keeping customers happy”, said Ayub.

The ideas presented by ZRG offer great potential for businesses in their efforts to deliver a dynamic customer experience in a highly efficient way. ZRG is known in the market for its fully integrated contact center solution with a complete suite of communication and business software apps.

About ZRG

ZRG International has been offering innovative and flexible solutions for contact center, CRM, IVR, CTI, Call Recording and Complaint Management needs since 1994. ZRG has delivered successful turnkey projects to over 50 prestigious organizations, including sixteen leading financial service organizations and seven large-size telecom service providers in the domestic and international market.

Sybrid’s Contact Center Go Online

Lakson Group subsidiary Sybrid (Pvt.) Ltd., a Business Process Outsourcing company, has completed a state-of-the-art contact center which it will manage for Telenor Pakistan.

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Clinical EfroERP puts Hospital Supply Corporation (HSC) on top

About Hospital Supply Corporation (HSC)

Hospital Supply Corporation (HSC) is a leading company engaged in marketing and distribution of Hi-Tech Electro Medical Equipments, Pharmaceutical products and surgical disposables, representing leading Health Care Companies from around the World.

We, at HSC are performance driven, working as a team with imagination and innovation for the satisfaction of our customers, aiming to attain a leading position in the health care market.

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