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Initiative aims to spread the awareness about rights of the citizens from the contact center and provide free information and advisory services on legal matters to the public.
KARACHI, 10 Sep, 2014 - ZRG, a provider of unified contact center solutions, has signed an agreement with the renowned social welfare NGO Legal Aid Society to provide state-of-the-art contact center technology for the Legal Aid Advisory Center in Pakistan. This upcoming contact center will provide helpful information and expert opinions on legal matters free of cost to the poor and underprivileged, especially among women, children and minorities.
Contact centers play a vital role for both the callers and service providers in making the effective delivery of information and services possible.<image001.png> "The Legal Aid Advisory Contact Center is being launched as part of the Enhanced Democratic Accountability and Civic Engagement (EDACE) initiative,", says Barrister Haya Zahid, Project Director, Legal Aid Society. "The purpose of the advisory service is to empower the masses by enhancing the level of awareness of fundamental rights, enforcement mechanisms and remedial measures available under the law. The advisory helpline will be manned by experienced lawyers dedicated to answering queries relating to a plethora of issues. Special help desks will be created for addressing issues faced by women and minorities".
The new contact center will be a first of its kind legal advisory services in the region offering free services to the public. Assistance will be available in languages including Urdu, Sindhi and English. The service will cover the entire province of Sindh, Pakistan. The center plans to open the phone lines in the very near future.
For further information you may contact the services provider at +9221 3431 3222. Full picture album of the signing ceremony occasion event can be viewed in the Photos section of our facebook page.
(Published in Daily Times on 21st July, 2014)
ISLAMABAD: The National ICT Internship Programme launched by Pakistan Software Export Board (PSEB) has produced some better results with assurance of employment for more than 200 internees in different IT and telecom companies.
The Board launched the programme last year in collaboration with National ICT Research & Development Fund and deployed first batch of 380 IT graduates with 16 years academic degrees in ICT companies for a period of four months.
A senior official at PSEB on Sunday said Pakistan Software Export Board, an apex body of Ministry of Information Technology have made all efforts to secure jobs for interns during last one year.
He said the PSEB is making efforts for employment opportunities of more internees who are under internship and working in different ICT companies.
The official said creation of employment opportunities is priority of the government and asked the authorities that this is a great programme through which fresh ICT graduates are not only given internship but also secured jobs in ICT companies as per their skills and potential.
“As the programme is generating employment opportunities there is a need to ensure continuity for National ICT Internship Programme to facilitate the IT qualified youth,” he said.
The official said under the programme, PSEB plans to deploy more than 800 graduates in phases as stipend of Rs. 16,000 per month is also paid to the ICT interns after completion of their training.
About the selection process, the official said the interested ICT companies submit their demand for ICT interns through online portal at www.internship.pseb.org.pk/internship/or through postal mail addressed to Director Projects, PSEB.
He said PSEB, after conducting initial screening of candidates publish the list at its portal. The ICT companies then follow its own criteria to finalize selection of internees.
The objectives of the programme are to meet industry needs for fresh graduates with relevant and latest training in most demanded areas as determined by the industry, give an opportunity to the graduates of the country.
PSEB is keenly interested in your feedback on significant/critical issues and challenges being faced by the IT/ITeS companies in Pakistan, as well as, recommended steps/initiatives needed to expand international business opportunities for the local IT industry.
The issues and challenges might be related to office space, internet/IP’s, human resource, funding, legal matters, visas & travel, taxation & exemptions, government policies or any other issues which you would like to be addressed. Especially, recent issues faced by the IT industry due to blockage of legitimate IPs. You are therefore requested to kindly share with PSEB any issues that are hampering the operations and growth of your business. We would also appreciate your suggestions and recommendations on capitalizing untapped opportunities to bolster the export of IT & IT enabled Services.
In addition, we would also appreciate your opinion on current and upcoming initiatives along with suggestions for improving the incentives and facilitation being provided by the government to the IT industry. In this regard, please visit https://www.surveymonkey.com/s/3TK2TK3 and submit your valued feedback.
Please note that PSEB functions on an inclusive model enabling IT companies of all sizes and located anywhere in Pakistan to become its registered member, helping us in shaping the incentives and facilitation most desired by the IT companies. Your active participation also helps us in better representing you at government forums as well as internationally.
Syed Ali Abbas Hasani
Director, Operations & Administration
Pakistan Software Export Board (G) Ltd
Ministry of Information Technology
2nd Floor, Evacuee Trust Complex
F-5, Aga Khan Road
Ph: +92-51-9206961+92-51-9206961, +92-51-9204074+92-51-9204074 (Ext. 106)
Pak China Business Forum Exhibition is scheduled to be held at the PakChina Friendship Centre between March 21-24, 2014. The event is organized by COMSATS. The emphasis of the event would be on renewable technologies, new energy technologies, information & communication technologies, water conservation, biomedical material and purification/sanitation. 88 local companies and 32 Chinese companies exhibited at Pak China Business Forum 2013. Moreover 14 MOUs were signed at the 2013 exhibition as per the information submitted by the event organizer.
The event provides an opportunity to interact with fellow exhibitors, prospective customers, and explore collaboration, cooperation possibilities in addition to developing necessary contacts for business solicitation. It is pertinent to note that many Chinese firms, including ones active in Pakistan are expected to exhibit at the event. Further information on the event is available at http://ww3.comsats.edu.pk/pcbf2014/Files/Brochure-%20PCBF%202014.pdf
An independent 3X3 booth would be provided to selected PSEB member companies along with all necessary facilities as provided by COMSATS including chairs, tables etc. If your entity is interested in exhibiting at the event, has over 20 employees and have been registered with PSEB registration for the past five years, kindly fill out the form at and submit to PSEB by March 10, 2014. In view of the shortage of time, you may email a scanned copy of the duly filled in application form and TORs to the undersigned in addition to providing the original documents. TOR’s and application form are available at http://www.pseb.org.pk/images/TenderTORs/application__tors_exhibitions2014.doc
Manager International Marketing
Pakistan Software Export Board
2nd Floor, Evacuee Trust Complex,
F-5, Agha Khan Road, Islamabad, Pakistan
Minister of State for IT & Telecommunication, Ms. Anusha Rahman chaired 22nd Board of Directors meeting on 14th February, 2014.