ZRG awarded Gold Medal at 6th FPCCI Achievement awards


KARACHI, PAKISTAN - ZRG, region’s leading Contact center solutions provider, has been awarded a gold medal as an achievement awards for 2017 in the Information Technology category of CRM, Telephony and Business Data Integration solutions.

The Federation of Pakistan Chambers of Commerce & Industry (FPCCI), the apex body representing Pakistan`s Industry and Services, organized 6th FPCCI Achievement Awards Ceremony in services of organizations in different sectors contributing towards the progress and prosperity of Pakistan.

The President of Pakistan, Honorable Mr. Mamnoon Hussain distributed the awards at an elegant ceremony held at the Sindh Governor House, Karachi on 20th July, 2018.

This is the 3rd consecutive Gold Medal won by ZRG. Established in 1994, ZRG is a well-recognized leader in the Contact center, CTI and business communication solutions. ZRG has been helping businesses transform the traditional model of customer services to a modern multi-media enabled customer interaction environment.

At the ceremony, the President of Pakistan congratulated the award winners on their outstanding performance and contribution in economic development of the country. Mentioning the challenges faced by our greatly resilient people, he encouraged businesses to continue modernization and to create exportable products for the opportunities in the emerging markets.

Companies use ZRG’s OneView CTI to energize service delivery by speeding up the deployment of advanced services through a flexible software-based model with proven scalability and a supercharged integration with fastest turnaround time in the industry. OneView CRM Apps amplify the impact of CTI and unified communications for the most challenging requirements.

“It gives us a great pleasure to receive such prestigious award for third year in a row. This award is a symbol of pride for us both at the national and international levels in recognition of our consistent efforts and services,” said Mr. Ayub Butt, Chief Executive Officer at ZRG. “We greatly appreciate FPCCI for recognizing our efforts. We will continue to give our best for the prosperity of our great country.”

ZRG has introduced several new and innovative capabilities for customer communication and relationship management. These solutions strengthen call processing, logging and data integration for a truly one window solution with consolidated reporting.

Some of ZRG’s most innovative solutions include OneView™ SmartQ for the contact center where the customers never have to wait on hold as they can hang up and still remain in the queue, a highly efficient automated outbound system that allows a business to reduce costs by automating simple repetitive calling tasks, a centralized call recording system that can record all outbound calls on a single system, and the most exciting WFH technology that enables people to work from home.

Ms. Shirmeen from ZRG marketing team says, “Using our flexible technology and apps, our customers are building and deploying innovative services for their customer convenience. Collectively, such initiatives have been raising the quality, productivity and compliance in customer management in Pakistani service industry to internationally recognized levels.”

ZRG has successfully deployed enterprise level contact center and CTI projects for mission critical operations in Pakistan, Bangladesh, the Middle East and Africa. Presently, the company is assisting clients such as Bank AL Habib, HBL, Finca, MCB, Silk Bank, Bank Alfalah, as well as prestigious organizations including TCS, PSO, Indus Motor, Sanofi, EFU Life, Allianz, MultiNet, PTCL and many others.

FPCCI's Achievement Awards initiative provides a great opportunity to identify the industry’s leading service providers, analyze new trends of the market and to devise new strategies to embrace emerging challenges.


For more information:

Ms Shirmeen / Ms Kiran

Marketing Team

ZRG International

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Australia Pakistan Chamber hosted dinner at Himalaya Restaurant for visiting IT Delegation

Australia Pakistan Chambe hosted a dinner in the honour of IT Delegation from Pakistan which is participating in CeBIT expo Darling Harbour Sydney from 14 to 16 May 2018. The delegation led by Mr Sulman Hassan Director, Pakistan Software Export Board with members of the participating company’s representative from various IT companies from Pakistan. The IT delegation is here to explore business opportunities in Australia with a focus on IT exports from Pakistan.

Mr Muhammad Asif, President APCTCI in his opening speech welcomed the delegates and paid special thanks to Mr Abdul Majid Yousfani, Consulate General of Pakistan for accepting their invitation to attend the dinner. Although it was a very short notice to arrange this dinner but even then, prominent members of the Australian Pakistan community spared their valuable time to attend this dinner. It was attended by Mr. Hasan Kanji Honorary Investment consul, Mr Asad Jatoi, TDO, Mr Asif Iqbal, Mr. Sohail Shamsi, Mr. Faisal Shamsi and many other prominent business men. The other chamber members comprising of Ejaz Paracha, VP, Mohammed Abid, Treasurer. Faheem Jafar Joint secretary, Adnan Nasir Member executive committee, Habib Ur Rehman, Member executive committee were also present in this dinner.

The Consul General of Pakistan in his address guided the members of delegation that how to get the business in Australian Market. He said there is a potential in IT market but prices and service standard should be maintained to grab the business opportunities. He advised that any delegation planning to visit Australia should submit their visa application before time in order to avoid delays in getting the visa. He appreciated the wisdom of the young IT professional who is putting their full efforts to make this trip useful.

Mr Sulman Hassan, in his speech informing that the delegates have been able to identify the business opportunities in Australia. He also mentioned the importance of cooperation at the level of Pakistan Consulate to make this visit successful.

In the end Mr Muhammad Asif, President APCTCI thanked all participants who attended this dinner in such a short time and also Mushtaq Ahmed who provided the scrumptious food.

Video coverage of PSEB and the IT delegation exhibiting at CeBIT Australia 2018 by Urdu Point can be viewed at (Link)

10Pearls University holds Women Tech Quest 2018

10Pearls holds Women Tech Quest 2018

10Pearls’ commitment to making the technology space truly diverse and inclusive was on full display on April 7 when it hosted the second annual Women Tech Quest 2018 at the 10Pearls University in Karachi. The event was an effort to provide women working in the technology sector a space where they could freely express their talents by competing in Hackathon and Testathon contests.

Garnering a remarkable response, the Women Tech Quest attracted more than 150 female developers, coders, programmers, QA engineers and software testers from all over Karachi. Apart from professionals actively working in the IT sector, the event also saw participation from students and stay-at-home mothers, proving that the tech industry has the potential to become fertile ground for female technologists if they are provided with a conducive and supportive working environment.

The event commenced with the opening ceremony featuring speeches by women who have madetheir mark in the tech space. Rabia Garib and Talea Zafar from Toffee Tv and TheNewSpaces, and Tuba Khan from Circle Pakistan shared their experiences of navigating a challenging environment and how women could make their presence felt in a tough industry.

This was followed by three-hour-long Hackathon and Testathon competitions, where the participants were in their element as they displayed their flair for the tasks at hand. The event was rounded off with a closing ceremony, where the names of the winners, first runners-up and second runners-up of the two contests were announced, as follows:

Hackathon Winners:
Winner: Yusra Khatri
First Runner Up: Nadia Nasir
Second Runner Up: Aisha Batool

Testashon Winners:
Winner: Shahida Firdous
First Runner Up: Maria Ajmal
Second Runner Up: Saman Asif

The winners took home prize money of Rs. 15,000 each, while the first runners-up were awarded Rs.10,000. The second-runners ended with Rs. 5,000 each.

The Closing Ceremony also featured the Chief Guest of the event, Jehan Ara, President of P@SHA and Nest i/o, addressing the attendees. In a highly inspirational speech, Jehan Ara emphasized the importance of women being self-confident in their abilities.

“It is important to question oneself, but don’t lose that confidence that one should have in ones’ abilities,” she said. “Women bring a lot of strength with them. First of all they are committed, they are passionate about what they do. And while I don’t mean to undermine men … I do believe that people from both genders deserve to be in positions of leadership … It is when young women come into leadership roles that other women can then aspire to be like them.”

10Pearls’ Managing Director Zeeshan Aftab explained the idea behind holding the Women Tech Quest: “We want to provide a platform for women in the tech space to demonstrate their creativity and expertise, and get due recognition for their efforts. Such opportunities aren’t always available to them.”

With the first two editions of the Women Tech Quest proving to be highly successful, 10Pearls plans on continuing holding such events in order to develop an ecosystem of female technologists that can propel IT sector forward.

Ministry of IT & Telecom through Universal Service Fund is running 'ICT for Girls' Program


i2c Expands Global Payments Business with New US Operations Center in Omaha

$30 Million Investment to Create 300+ Jobs Locally

REDWOOD CITY, Calif. and OMAHA, Neb. – March 13, 2018 – i2c, a global provider of smarter payments and integrated commerce solutions, today announced plans to open a new operations center in Omaha, Nebraska to facilitate strong company and customer growth worldwide. Due to be operational in the second quarter of 2018, the Omaha center will be used to expand the company’s account management, operations, and client services divisions and will also house a Network Operations Center (NOC). The Omaha center is the second major operations center in North America, following the opening of a center in Montréal, Canada in 2016.

Headquartered in Silicon Valley, i2c enables financial institutions, corporations, brands, and governments to deliver credit, debit, prepaid, and next-generation payments and commerce solutions with its single, global, cloud-based Agile Processing platform.

With the new center, i2c is building out its operations and service infrastructure with additional IT, account management, operations, and contact center employees. The company will be creating over 300 new positions within the Omaha operation center’s first year, with plans to add more in ensuing years. The Omaha operations center represents a $30 million financial commitment over 4 years.

“i2c’s value proposition is resonating with large financial institutions globally. We have a robust growth trajectory, and our new operations center in Omaha will support our growing business,” said Amir Wain, i2c’s founder and CEO. “Our customers’ success is our number one priority, and this expansion underscores our commitment as we continue on our path to $1 billion in revenue.”

“With an already robust banking and financial industry presence, Omaha has also established itself as a prime location for expanding technology companies, whether coming from Silicon Valley or in the form of successful local startups. This mutually-beneficial investment by i2c stands to strengthen Nebraska’s reputation as a Silicon Prairie hub for the financial technology sector,” said Nebraska Governor Pete Ricketts.

Industry veteran Peg Johnson, i2c’s EVP of Global Client success, will oversee management of the new center. Ms. Johnson commented: “Our investment in Omaha and the new operations center will enable us to scale all parts of our business in an ideal geographical location with a concentrated, highly-qualified financial services talent pool.”

“We are delighted to see a technology and payments leader choose Omaha for its operations and support center, and thank the Greater Omaha Chamber for collaborating with i2c to bring this project to our region” said Omaha Mayor Jean Stothert. “Payments and FinTech are vibrant and dynamic industries, and our community is honored to play a substantial role in i2c’s continued growth.”

Media Inquiries:


John Sommerfield

VP, Corporate Marketing

i2c Inc.

+1 (650) 480-5275 (office)

+1 (415) 310-5052 (mobile)

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Jill Bruckner

Communications/PR Manager

Greater Omaha Chamber

+1 (402) 978-7920 (office)

+1 (402) 516-5246 (mobile)

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