Network International LLC, a card solutions provider in the United Arab Emirates, is certified by both Visa and MasterCard payments in the Middle East.网络International LLC公司，卡解决方案提供商，在阿拉伯联合大公国，是认证由VISA及万事达卡支付在中东。 It is a third party processing vendor with banks, retailers and financial institutes as clients who seek smartcard technology.这是一个第三者的加工厂商与银行，零售商和金融机构的客户，他们寻求的智能卡技术。

These clients are basically member banks and merchants who provide card processing services to their customers.这些客户基本上都是会员银行及商家提供卡处理其客户服务。 The company infrastructure comprises of various departments, such as customer services, project management, operations and finance.该公司的基础设施，包括各部门的，如客户服务，项目管理，业务和财务。

In a bid to inspire a Customer Centric culture within the organization, Network International felt the need for a comprehensive Customer Relationship Management initiative.为了在激励以客户为中心的文化组织，网络国际感到需要有一个全面的客户关系管理系统的倡议。 A solution that would enable NI personnel to better manage customer relationships and provide personalized service.这种解决办法将让倪人才，更好地管理客户关系，并提供个性化服务。 In addition, it should also incorporate CRM best-practices to efficiently automate and manage internal operations.此外，它也应该纳入CRM的最佳做法，以有效地实现自动化和管理内部运作。

Currently, NI does not have a proper process in place to manage customer requirements and interactions.目前，倪并没有一个适当的过程中，以管理顾客的需求和互动。 Due to this, NI management is unable to get a complete picture of their customers value.基于这样一种情况，倪管理是无法得到一幅完整的顾客价值。 Although conscientious efforts are made to keep a record of data regarding projects and clients, the fact that the processes are not automated, makes it tedious to extract and manage data as and when required.虽然良心做出努力，以保持数据记录方面的项目和客户，事实上过程并不自动化，使得繁琐的提取和管理数据，并在需要时查阅。

To automate its processes NI chose Avanza Solutions, a US based company with representation in Spain, Pakistan, the UAE and Qatar.自动化，其过程倪选择Avanza Solutions ，一家总部设在美国的公司与代表性，在西班牙，巴基斯坦，阿联酋和卡塔尔。 Avanza aims to achieve NIs objectives using their CRM solution UNISON. Avanza所要达到的目标尼什目标使用其CRM方案步调一致。 The solution will provide functionality in the following areas:该解决方案将提供的功能表现在以下方面：

• Bank/merchant portal with complete profiles and portfolios, providing various services银行/商家门完整的概况和投资组合，提供各项服务
• Comprehensive Complaint Management solution综合投诉管理解决方案
• Lead/Opportunity Management System for managing new requirements铅/机会管理制度管理新规定
• Centralized Project Tracking tool to give a 360 degree view of activities on projects集中化项目跟踪工具，以提供一个360度的视角的活动项目
• Automated invoice generation and tracking自动发票代和跟踪
• Reporting services报告服务
• Avanza has enthusiastically undertaken this responsibility of fulfilling Network Avanza已积极开展了这项责任履行网络
• Internationals requirements and are proud to be associated with NI in this project.国际的要求和引以自豪的被认为是与倪在这项计划。

About Avanza: 约Avanza ：
Avanza Solutions is a software services company providing specialized IT products, solutions and services with a global presence. Avanza解决方案是一个软件服务公司，提供专业的IT产品，解决方案和服务的，具有全球性的存在。 Utilizing its regional offices, constantly growing network of partners across the region and highly skilled team of professionals, Avanza offers a wide range of business and technology solutions to its customers in different areas including CRM and customized development.利用其区域办事处，为不断增长的合作伙伴网络，在整个区域和高技能的专业队伍， Avanza提供广泛的业务和技术解决方案以应对客户在不同领域，包括CRM和定制开发。