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Emirates
Global Islamic Bank Limited (EGIBL) chose Oracle-Siebel, ITP,
for world class CRM
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Emirates Global Islamic Bank
Limited (EGIBL.) announced their intent to deploy
Oracle’s Siebel Customer Relationship Management (CRM) solution,
implemented by Karachi-based Integrated Technology Partners
(ITP). Oracle-Siebel is the global leader in CRM solution and
the pioneer within the CRM field across the world. For the
last 13 years, Siebel has remained the superseding CRM solution with unmatchable
functionality, refinement and robustness. Globally, Siebel has
over 4500 customers and more than 3.6 million end-users. This implementation
represents a landmark achievement, as it remains the first and
only deployment of a world class, Fortune-100 level customer
relationship management system within the financial services
sector in Pakistan.
“This will make EGIBL a unique bank
in Pakistan as it will possess a powerful CRM tool that will
enable us to truly implement our mission to provide quality
and efficient Shariah compliant financial products and
services, using state-of-the-art technology” said Syed Tariq
Husain, Chief Executive Officer at EGIBL.
Anwar Matin,
Chief Executive Officer at ITP stated, “As great as this
achievement is with respect to the development of the
fledgling CRM field in Pakistan, I believe the real winners
will be the customers of EMIRATES GLOBAL ISLAMIC BANK LTD..
They will enjoy a level of service, attentiveness and
efficiency never before available in Pakistan. We are
extremely excited and proud to be involved in this landmark
effort.”
EGIBL customers will enjoy seamless, real-time
and high-speed relationship management regardless of which avenue(s) they choose to interact with the Bank, be it phone,
web, or at the branch. Clientele will not be serviced on a
standalone basis, per industry standard norm; instead, every
client will be serviced on a complete relationship basis.
“One of our critical selection criteria was
scalability. Simply, the solution we choose must be able to
rapidly scale with our planned future growth. We want to be
able to maintain the high level of customer service and
attentiveness that we offer today, a year from now and a
decade in to the future. For a bank, especially a young,
rapidly growing bank, in my opinion, Siebel’s out-of-the-box
scalability is the salient and differentiating feature,” said
Ahmed Saqib Asad, Chief Information Officer at EGIBL.
Ibrahim Hamid,
COO at Integrated Technology Partners, said “Siebel’s dynamic modular
approach to CRM, unmatchable scalability and industry leading
user interface innovations have made it the defacto choice for
any firm which wants to provide world class customer service
and compete within today’s global financial services industry.
The global industry heavy weights have been harnessing the
power of CRM and Oracle-Siebel for over a decade, power that
is now available in Pakistan.”
Integrated Technology
Partners and Emirates Global Islamic Bank expect to go live
with the new end-to-end Siebel CRM solution within 6
months.
About Integrated Technology Partners
Integrated Technology Partners is an enterprise
application-consulting firm. Integrated Technology Partners
provides a wide breadth of services including but not limited
to strategy formulation, project management, solution
evaluation and implementation consulting. We have extensive
global multi-tier and vertical industry experience including
but not limited to telecommunication, manufacturing, retail
and finance.
About Emirates Global Islamic
Bank Emirates Global Islamic Bank is a dedicated
Islamic commercial bank sponsored by Emirates Financial
Holdings (UAE) and the Al Rajhi Group of Saudi Arabia.
Emirates Global Islamic Bank offers a wide range of deposit,
consumer financing, SME, corporate finance and investment
banking products. Justice (Retd.) Khalil-ur-Rehman Khan serves
as the Chairman of the Shariah Committee of Emirates Global
Islamic Bank.
About Siebel CRM With
over 4500 global implementations and 3.5 million end-users,
Siebel is the global CRM application leader. Organizations
that use Siebel CRM include General Motors, JPMorgan Chase, Rabo Bank, Novartis, DHL, IBM and British Telecom. Siebel CRM
is a product of Oracle Corp (USA), the world’s largest
enterprise software company. |
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Visionet
Systems VisiRelease processed more than one million lien
releases in USA, covering 12 percent of all lien releases
processed in 2006
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SAN DIEGO, –
Visionet Systems has reported that its lien release,
reconveyance and mortgage recording platform, VisiRelease (the
lien release and recording platform of choice at four of the
top ten loan servicers along with three outsourcing service
providers), processed 12 percent of all lien releases in 2006.
This milestone was reached just 24 months after the initial
launch of VisiRelease. The news was announced today at the
Mortgage Bankers Association’s 2007 National Mortgage
Servicing Conference and Expo in San Diego.
VisiRelease is tightly integrated with the two major
legacy servicing systems, MSP and MortgageServ. The
system automatically collects all required loan data and
stores the legal description text so that lien release can be
automatically processed from the servicing system on demand.
Loan documents are printed and shipped directly to the county
of record and the system processes electronic recordings where
counties accept electronic interchange. VisiRelease currently
has a workflow and rules engine that caters to the strict
recording requirements of 3600 counties, which minimize
rejections and penalties.
“Visionet delivers technology
solutions to lenders and servicers that enable complete
automation,” said Arshad Masood, president of Visionet
Systems. “Because technology solutions are becoming less
expensive and more sophisticated, more servicers are moving
lien release processing functions in-house from offshore. We
were able to capture a large amount of lien release processing
and recording business last year by designing a solution that
enables servicers to reduce operational costs while increasing
productivity. “
About Visionet
Systems Cranbury, N.J.-based Visionet Systems is a
full service mortgage consulting and business process
outsourcing company that delivers products in the
best-of-breed philosophy. Using a combination of consulting,
metrics-based technology solutions and business process
outsourcing, Visionet Systems helps lenders identify and
remove inefficient processes to improve profitability. Founded
in 1995, the company’s customers include mortgage lenders and
services.
|
.
NetSol Signed USD 1.5 Million contract with China
Vehicle Finance Operations of Blue-Chip Auto Maker
Contract Marks Third Sale of
LeaseSoft Product to Significant Vehicle Finance Operation in
Chinese Market
LAHORE- NetSol Technologies Ltd. (“NetSol”) (NASDAQ:
NTWK), a multinational provider of enterprise software and IT
services to the financial services industry, today announced
that its Asia Pacific division has signed a contract for the
purchase of LeaseSoft, the company’s flagship vehicle
portfolio management system, the value of which is expected to
exceed $1.5 million. The software was licensed by the China
vehicle finance operations of a blue-chip European automotive
manufacturer.
LeaseSoft is an end-to-end, modular suite comprised of four
software applications. Under terms of this agreement, the
customer is purchasing LeaseSoft Retail Finance software with
three application modules – Credit Application Processing,
Contract Management and Wholesale Finance, as well as
receiving full software customization, system implementation,
and ongoing maintenance and support services for the product.
Salim Ghauri, chairman and CEO, stated, “This contract marks
the third sale of LeaseSoft to a significant vehicle finance
operation in the Chinese market. Furthermore, it commences a
long-term relationship with one of the most prestigious names
in the automotive industry. NetSol is demonstrating that it
can and is successfully positioning itself as the premier
leasing and finance portfolio management solutions provider
worldwide. Given that the Chinese market is still in the
nascent stages of development, we believe the LeaseSoft
customer base will continue to expand as our sales and market
initiatives in this important growth market continue to
produce results.”
NetSol has successfully implemented LeaseSoft in the Chinese
operations of DaimlerChrysler Auto Finance and Toyota Motor
Finance.
About NetSol Technologies Ltd.
NetSol Technologies is a multinational provider of enterprise
software and IT services to the financial services industry.
NetSol helps clients to identify, evaluate and implement
technology solutions to meet their strategic business
challenges and maximize their bottom line. By utilizing its
worldwide resources, NetSol delivers high-quality,
cost-effective equipment and vehicle finance portfolio
management solutions. The Company also delivers managed IT
services ranging from consulting and application development
to systems integration and development outsourcing.. NetSol’s
commitment to quality is demonstrated by its achievement of
both ISO 9001 and SEI (Software Engineering Institute) CMMI
(Capability Maturity Model) Level 5 assessment, a distinction
shared by only 94 companies worldwide. The Company’s clients
include global automakers, financial institutions, technology
companies and Governmental agencies. NetSol’s largest
customer, DaimlerChrysler Services, ranks the company as a
preferred vendor in 40+ countries. Headquartered in Lahore,
Pakistan, NetSol Technologies Ltd. also has operations and/or
offices worldwide.
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Etisalat’s Bill Payment Machines went live with TPS
Technology
Etisalat, one of the
leading telecommunications service providers in the Middle
East, has now started accepting cash on machines to pay bills. The cash
deposited gets credited to the customers account online and
real time, providing round the clock payment facility to the
large customer base. With this implementation, TPS has all
major telecoms in the Gulf among its
customers.
SMARTdeposit offers flexible services on the
terminals to serve post-paid, prepaid, internet and landline
customers alike. Customer can also pay multiple bills at a
time, which not only reduces payment hassles but customer’s
time on the terminal as well.
These bill payment
machines are integrated with Etisalat’s billing server using
TPS switching technology, Phoenix. The successful
implementation of cash-only solution has already laid
foundation for second phase of the solution to accept payments
through EMV-based ATM and Credit cards.
TPS provides
both switch-based and terminal-resident cash deposit solutions
in the form of TPS switch “Phoenix” and deposit automation
solution “SMARTdeposit”, to meet varying requirements of the
customers. The superior and enriched graphical user interface
of SMARTdeposit is a feature that transforms deposit
automation into a very simple activity. SMARTdeposit is the
defacto standard in terminal-based deposit automation
solution in the Middle East. Introduced in 2000, the product
is a robust, mature and stable solution, running successfully
at 30+ banks and all major telecom companies in the Middle
East.
About TPS: TPS is a software,
systems and consulting firm specializing in e-Banking and
e-Payment products, solutions and services. TPS is serving
multiple international clients especially in Gulf region.
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.... Ufone acquired new technology for IVR from ZRG
International
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The fastest growing GSM
cellular service provider, Ufone, has acquired advanced
technology from ZRG International to provide more convenience
and simplified access to its subscribers of U-Circle package.
U-Circle package enables Ufone subscribers to get
significantly lower call rates when calling any of the
notified five phone numbers of their family and friends. Due
to the overwhelming response to this package plan, the call
load at the customer service call centres increased
significantly because the process of getting the numbers
registered required assistance of a live operator.
Consequently, the Ufone management introduced the idea of
having an automated service system through which subscribers
can register their desired phone numbers automatically through
a self-service IVR system, said Mr. Mubashir Naqvi, President
& CEO Ufone.
ZRG International, the market leader
in advanced telephony solutions in the country offered an
advanced and flexible automated solution for the project
through which subscribers can dial at any time to register
their desired numbers by using simple and easy-to-follow
instructions in local language. Due to its previous
experience and vast knowledge of working in the telecom
sector, ZRG was awarded the project and the company was able
to complete the project well before time.
Mr. Mubashir
Naqvi said that Ufone was constantly seeking to add more value
to its subscribers by using newer and innovative technologies.
ZRG solution has streamlined the process of U-circle number
registration by utmost accuracy and faster execution through
direct database update, he further added.
Mr. Naveed
Khalid Butt, Chief Officer, Customer Operations at UFone said
that it also had reduced the load on our customer service
representatives who were now free and available to provide
assistance to callers with other inquiries and support
requirements keeping in line with Ufone’s ‘Service First’
strategy.
On the occasion, a spokesperson from ZRG
International said “ZRG solutions are preferred by
knowledgeable IT professionals due to the open standard
architecture, flexible and easier integration and quick
customization capabilities. ZRG maintains the most experienced
project team that has repeatedly delivered successful results
for major telcos, banks, insurance, courier and other
industries. Our dedication, commitment and hard work has made
ZRG Pakistan’s most successful company with the largest market
share in the advanced computer telephone integration (CTI)
solutions market. Through our research and development
efforts, we will continue to make things better for the
business in the country.”
About
Ufone PTML, a 100%
owned subsidiary of PTCL was established to operate cellular
GSM 900 services. With a total current investment of over $350
Million, including a recent contract of $161 Million for
expansion & capacity for 2004-05, PTML believes in solid
commitment to growth, security & reliability. Currently,
with a market share of over 24%, and an aggressive commercial
plan, the customer base has more than tripled from the last
fiscal year to over 4.5 million subscribers. Ufone is the 2nd
largest cellular operator with around 10M subscribers
operating in more than 750 cities nationwide and with an
additional network expansion contract recently awarded
(Biggest ever cellular network expansion contract of over 550M
USD).
About ZRG
International ZRG
International (Pvt) Limited is a contact center specialist
company providing solutions based on open standards
technology. Prominent customers of ZRG include major telephone
banking call centers, major cellular companies, the largest
shipping company and the largest oil marketing company in the
country. ZRG is also the first telecom solutions company in
Pakistan to have successfully exported call center solution to
the international market. INTEL Corporation, USA has
recognized the quality and high standards of ZRG
implementations and has published a case study on ZRG solution
that is available for viewing on Intel Corporation’s website.
|
.... KalSoft launched its Healthcare Information Management
System in collaboration with Microsoft
KalSoft (Pvt) Limited, in association with Pakistan Medical
Association and Microsoft
Pakistan, launched its dynamic new
Healthcare Information Management System, Panacea at a
ceremony held at a local hotel in Karachi. Honorable Advisor
to Chief Minister on IT, Mr. Noman Sehgal, inaugurated the
ceremony. Dr. Qaiser Sajjad, General Secretary, PMA Karachi, and
senior officials from Microsoft, Pakistan, and KalSoft were
present at this occasion, including Mr. Charles Nahas, General
Manager, Microsoft Eastern Mediterranean and
Pakistan.
With the launch of Panacea, KalSoft marked a
new era in the history of serving humanity in the most
sophisticated manner with the ease and comfort of providing a
paperless environment in the hospitals of Pakistan. The key
speakers talked about how the product will improve the work
environment.
Honorable Mr. Noman Sehgal congratulated
Microsoft and KalSoft for successfully launching the product.
He appreciated efforts made by KalSoft in promoting IT
facilitation in different sectors in general and launching a
product in specific. He shared government’s vision and
practice to serve the nation and vowed that proper and
effective steps will be taken to promote IT services in every
sector.
In his welcome address, Mr. Kamal Ahmed,
Country Manager, Microsoft Pakistan
said that hospitals would benefit by having a paperless
environment, making it easy for
doctors to access patient records. He further said that
“Capturing information on paper is no longer an
option if we hope to improve the quality and safety of patient
care. The Healthcare Management Information System which is a
collaborative effort and developed on Microsoft .Net platform
ensures that the move away from paper need not be difficult,
painful, or expensive.”
Mr. Charles Nahas in
his keynote speech said that they were not only looking at the
healthcare sector in Pakistan but on how the launch of Panacea
will facilitate other countries in the region. He added that
“Healthcare Management Information System is a
modular application that has been created to streamline the
flow of information through every phase of care and providing
caregivers with instant access to patient
information”.
Dr. Qaisar Sajjad said that the use
of this product will facilitate the doctors entering and
monitoring patient’s records, searching and updating data and
retrieving records. He also mentioned that that such a product
currently was not available in the market and appreciated the
initiative by KalSoft and Microsoft in developing a product
that was based on quality and convenience to serve the
sector’s requirements.
Mashhood Qazi, SVP Enterprise
Solutions, emphasized on the importance of paperless medical practices in 21st century and
highlighted the importance of better quality and service in
healthcare.
The launch itself had a presentation that
was given by Mr. Fahad Shameem, GM Sales (South) who talked
about KalSoft’s vision about Panacea; Mr. Tahir Masood, a
senior manager of Enterprise Solution Division highlighted
problems in healthcare sector, design and development of
Panacea and how it will serve clients. Mr. Adnan Shaukat,
Manager Enterprise Services, showed a demonstration of the
system with its main features and functionalities.
At
the end, there was a Question and Answer session where
queries regarding product, its impact and benefits were
entertained. Dr. Qaiser Sajjad invited KalSoft to showcase
their product at PMA and facilitate training
session. |
......
Oracle declared
Techaccess as the best partner in Pakistan |
|
Techaccess Pakistan
has always been striving to contribute to our client’s success
keeping in view our mission to bring the latest in IT in
Pakistan. We are proud of our relationship with you and
acknowledge the contributions your organization makes to our
success through the cooperation and professionalism of its
people in various business interactions with us.
It is
a great honor for Techaccess Pakistan and all our Oracle
clients that Techaccess is the first Certified Advantage
Partner in Pakistan, which is the highest level of
partnerships that Oracle Corporation offers worldwide and is
granted on absolute merit. This indicates our edge over all
local partners in the country.
I feel pleased to share with
you another latest achievement of Techaccess Pakistan during
Oracle ASEAN Partner Forum 2007 held in Kuala Lumpur, Malaysia
on February 1, 2007. Techaccess Pakistan won Oracle Partner
Network (OPN) “Partner of the Year” awards among all ASEAN
countries in two categories; Oracle Database and Value Added
Services (Technology).
Moreover, Techaccess Pakistan
was the only Pakistani member of the OPN-Asia Pacific which
received “OPN Partner of the Year” award (Best Value Added
Reseller) during Oracle Executive Partner Forum last year in
the whole region of Asia Pacific. With the level of technical
expertise that we have attained, we reaffirm our commitment to
provide matchless services and look forward to more rewarding
business with your organization.
|
Softflux unveiled its Strategic Global Infrastructure
plan Plans
aimed at beefing up Softflux infrastructure in Pakistan and
annual revenues to more than US$ 1 billion by
2012.
Softflux Technologies, in an executive
meeting at its New York office, unveiled its highly
anticipated global infrastructure plan. Under the new
infrastructure plan, Softflux has decided to base its
corporate management in London. The company is in the process
of acquiring funding of up to $35 million to establish the
facility in London that will be known as the Global Command
Center.
Karachi will continue to remain as the
worldwide technical headquarters. Significant infrastructure
build up will take place in Karachi and elsewhere across
Pakistan over the next few years to boost IT solutions and BPO
services delivery capabilities.
Beijing and Manila will
serve as support elements to the core Pakistan operations,
which will enhance the overall technical delivery
capabilities on a global delivery platform. New York
based management will continue to oversee the North American
operations. Dubai will be responsible for overall Middle East
and Africa operations.
"We have been working on
establishing bullet proof infrastructure globally that will
help us drive the company to over $1 billion in worldwide
revenues by 2012", said Arif Ayub, Chairman & CEO of
Softflux Technologies, at a senior executive gathering at the
New York office. "We expect to have a major head start in
terms of the revenue milestones by executing a series of
mergers and acquisitions over 2007", Arif Ayub further
added.
About Softflux: Founded in
2000, Softflux Technologies is a worldwide provider of
enterprise IT solutions and services on a global delivery
platform. The company works with integrators in all key
markets worldwide to serve various sectors including banking,
insurance, pharmaceutical and the public sector with a range
of vertical and horizontal solutions on its proprietary
Softflux platform. Softflux also has a major BPO services
division powered by centers in Pakistan and
Philippines. |
.... JPMorgan, USA, entered Pakistani Stock Trading Market
with Softech Systems' BackConnect
The world renowned firm JPMorgan
entered the Pakistan Stock Trading
Market with a seat on
Karachi Stock Exchange. JPMorgan has purchased and installed
Softech Systems' BackConnect Stock Brokerage Back Office System
for its stock trading operations in the Pakistan market.
JPMorgan Chase is a global financial services powerhouse
with extraordinary global reach and depth of local market
knowledge.
BackConnect is one of the
most popular stock brokerage systems in Pakistan, with 24 of
the largest corporate brokerage houses in Pakistan using the
system for their daily stock brokerage operations countrywide.
BackConnect is a functionally rich stock brokerage back-office
and internet trading system designed to provide
Straight-Through-Order Processing for Karachi and Lahore stock
markets, equity and custody services, and comprehensive online
exposure and margin control capability. The product has been
designed around a very flexible architecture allowing it to
cater for other stock exchanges with minimum changes.
About Softech: Softech
Systems, the developer and provider of BackConnect, is a
software development and technology services company based in
Lahore, Pakistan, that has a proven track record of doing
repeated development and consulting projects for several
prestigious clients in Canada, Singapore, US, UK, Turkey and
Pakistan. Softech utilizes the cutting-edge technology to
offer a full range of E-commerce and general business
application solutions for the capital market, financial and
industrial sectors
About
JPMorgan JPMorgan is a leader in wholesale
financial services serving one of the largest client
franchises in the world. Their clients include corporations,
institutional investors, hedge funds, governments and affluent
individuals in more than 100 countries. Clients turn to
JPMorgan for its complete platform of financial services
combined with flawless execution. JPMorgan is part of JPMorgan
Chase & Co. (NYSE: JPM), a leading global financial
services firm with assets of $1.4 trillion and operations in
more than 50 countries. The firm’s wholesale businesses
operate globally under the JPMorgan brand. The consumer,
small, and middle-market businesses operate under the Chase
brand. |
.....EGIBL simultaneously launched operations
of six branches using Auto Soft Dynamics (Pvt.) Limited’s
purpose-built Islamic banking solution
ASD
began working with EGIBL in November 2005 to deploy a truly
Shariah compliant solution named AutoIBANKER. Already well
positioned to become one of the country’s leading Islamic
banks, EGIBL’s use of AutoIBANKER and its complementing
end-to-end product suite allows the bank to efficiently and
reliably scale to meet its growth projections.
While
conventional banking software can be modified to superficially
support Islamic needs, true compliance with Shariah
regulations remains illusive. AutoIBANKER is a purpose-built
Shariah compliant solution, incorporating the various
complexities and myriad options involved in correctly
provisioning products such as Ijarah, Murabaha and Pool
Management.
Having worked extensively with banks of
various sizes and at different stages of growth, Auto Soft
Dynamics’ modular solution is well equipped to handle changing
requirements. During initial setting-up phases, banks can
incorporate key modules of the product suite and incrementally
add new functional modules as the need arises. ASD’s product
modules include Trade Finance (AutoTRADE), Treasury (ADAMS),
Commercial and Consumer Credit Management (AutoCREDIT) and
Human Capital Management (AutoHRM) systems. A comprehensive
MIS system is attachable to all of these modules, which allows
both Central Bank and management reporting.
About
AutoSoft Dynamics (Pvt) Limited: ASD made its way
to market in June 2000; it has grown organically and in just 6
years houses over 80 employees in both of its Lahore and
Karachi offices. It provides comprehensive IT solutions
exclusively for the financial services industry. The
management and core development teams have decades of
experience within the financial services and IT industries. It
is the domain focus that helps in understanding the client’s
business needs better and quicker than other IT
suppliers.
About EGIBL Emirates Global
Islamic Bank Limited (EGIBL), a new and dedicated Islamic
commercial bank with an initial operation of six branches
spread across Pakistan, was officially launched in Karachi
Additionally, EGIBL plans to establish an asset management
company and launch Shariah compliant funds this year. EGIBL
will also be listed on the Stock Exchange through an IPO in
2008. |
EMCO Industries, Pakistan deployed ERP developed by
Imperial Soft (Pvt.)
The porcelain
manufacturing industry needed to keep pace with rapidly
developing competition. This initiative forced EMCO to
re-engineer and streamline its complete business process to
gain a competitive edge, enhance exports, improve
decision-making and control operative costs.
EMCO
initiated automation and adopted the best business practices
followed world over to cut costs, streamline core activities,
and to gain significant competitive advantage. There have been
other several noticeable benefits for EMCO, including
finalization of monthly accounts by the second day of the next
month, transparency and control of inventory enabling faster
turnover, reduction in operational costs, help in minimizing
inefficient processes, and better tracking of orders. The most
visible change for the end users was the difference in the
reporting system provided by reports pulled off a relational
database management system as compared to a clipper-based
legacy system. EMCO’s change from a supplier of ceramic
products to a complete service provider was thus, successfully
mapped and delivered by ISPL’s ERP system. With ISPL being
their implementation partner, EMCO focused on business issues
rather than technical issues.
About
EMCO: EMCO Industries was established in the year
1954 with approximately 1100 employees today. EMCO produces
all types and sizes of high and low voltage porcelain
insulators and other porcelain products including high voltage
switchgear equipment. The plant was set up with the technical
collaboration of NGK Insulators Limited of Japan. EMCO is
meeting Pakistan's entire demand for insulators and also
exports to a number of countries in Middle East, Africa and
Europe. EMCO also produces wall and floor
tiles.
About ISPL: Imperial Soft was a
new entrant in 2001 to provide consultancy services and
develop complex IT Solutions for the international corporate
world. Imperial Soft is a joint venture of The Imperial
Electric Co. (Pvt.) Ltd., Pakistan and KLV GmbH, Germany. By
combining valuable business skills of IEC and technical
expertise of KLV, Imperial Soft provides customized software development and
consultancy solutions, globally. |
....
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.... Marketing |
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PSEB promotes the image of the Pakistan IT
industry in key markets abroad, enables trade
interaction with international parties, and facilitates
the entry of multi-national development and support
centers into Pakistan.
-
Over the
last year, PSEB has
sponsored attendance of sixty eight member companies
in eleven international tradeshows and delegations,
sponsored eight domestic conferences,,
developed joint action plans with four foreign
governments or industry associations,,
participated in 31 TV interviews, seven radio
interviews, and twenty eight magazine interviews and
articles, and issued over seventy seven press
releases. In addition, three
international promotional campaigns were run and
almost two hundred and twenty leads were passed on to
member companies. Most potential customers and
investors contact PSEB member companies directly after
getting information from the PSEB website which
receives a million hits monthly with seventy percent
from overseas.
-
Microsoft has
selected Pakistan for the global launch of its
Software Business Accelerator (SBA) Program. Following
months of negotiation, PSEB and Microsoft signed an
MoU to this effect which will include business training
modules from Microsoft partner Agitavi, business
advisory services, process maturity using MSF 4.0,
marketing collateral development, alliances with
Microsoft global partners and telesales. The program
is expected to fast track growth of quality
companies.
-
PSEB organized the
ICT panel in the “Overseas Pakistanis Investment Conference and Exhibition”, on 6
March 2007. This lively session was attended by well
over a hundred expatriates and
telecom and IT industry leaders. A stall was also set
up in the exhibition which attracted over eighty
expatriates.
-
PSEB sponsored and
helped organize a seminar on 16-17 March on “Global
Sales Strategy” by Mr. Ken Morse, Managing Director of
the MIT Institute of Entrepreneurship and Senior
Lecturer in the Sloan School of Management, MIT. Over
50 IT industry executives attended this world class
workshop which is expected to hone global sales
skills.

-
PSEB arranged the visit
of a USA delegation comprising President Texas Trade
Council (TTC), Mr. Faisal Amin, and executives from
Chevron and Honeywell to IT companies in Karachi,
Lahore and Islamabad. PSEB and TTC are exploring
measures for the promotion of IT trade between USA and
Pakistan.
-
A delegation from the
Bradford and Leeds Chamber of Commerce visited PSEB
and discussed ways for increasing collaboration. Also
the German Commercial Counselor visited PSEB and
discussed a proposed visit by a German IT trade
delegation. PSEB sponsored the NUST Software
Competition on 26th -28th
April. |
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Strategy |
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In conjunction with stakeholders
like PASHA, the industry association, PSEB has developed
a vision and strategic roadmap to fast track IT industry
growth.
-
A contract has been
signed with Gartner Group, a leading international
research firm, to conduct a study of the IT industry
of Pakistan. The study is expected to benchmark the
industry and highlight its achievements in global
forums.
-
The minutes of the first
meeting of the IT Industry Statistics Committee were
published. An inter-ministerial working group will
develop mechanisms for the collection of primary data
on IT industry revenue sources.
| |
............ Office Space Provision. |
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PSEB plans to build IT Parks in different cities
and currently operates over 750, 000 square feet of
Software Technology Parks (STP) in eleven buildings
across the country.
- The consultant
consortium has submitted business plan and draft RFP
to assist in the selection of developers as per
schedule. These documents are under review, and it is
expected that the international RFP will be floated in
the current month of April, 2007.
- A Summary for
the Prime Minister has been moved by PSEB to the
Ministry of IT for the designation of the entire
Evacuee Trust Complex as a Software Technology Park
(STP) as originally envisaged and for the
rationalization of rents.
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.... Industry HR |
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PSEB works with the Higher Education Commission
(HEC) to increase the influx of quality graduates into
the industry, facilitates matching of graduates with IT
companies, provides on-going trainings and
certifications to professionals, and undertakes research
to benchmark IT professionals and graduates in the
country.
-
To
date, almost six hundred and
fifty IT professionals have participated in PSEB
sponsored trainings and around three thousand interns
have been placed.
-
PSEB’s
important and long-awaited Apprenticeship Program has
received funding. Under this program, companies with
expansion plans and in-house training programs can
utilize training support of up to USD 250 per new hire
per month for up to a year. Interested companies will
be shortly invited to apply. Selection criteria are
currently being finalized with the R&D Fund.
-
Eleven
companies responded to PSEB’s advertised invitation
for participation in the Computer Graphics, Animation,
and Games Development training program which will
start in May 2007. Eighteen training institutes
responded to PSEB’s advertised invitation for the
conduct of English Language training. PSEB will be
organizing Rational Rose training in May 2007.
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| Public Policy |
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PSEB facilitates the creation of a public policy
environment including taxes, tariffs, trade, and
intellectual property protection to enable the growth of
the IT industry.
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| Industry Finance |
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PSEB is working with stakeholders to create a
financing and funding ecosystem for the IT
industry.
-
PSEB has requested
members of the Task Force on IT Financing to provide a
list of financial issues in order to formulate the
agenda for the first meeting of the task
force.
-
PSEB has
consulted with two leading Silicon Valley Venture
Companies regarding management and funding of the
proposed Pakistan VC Fund.
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| Company Capability
Development |
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PSEB sponsors quality and information security
certification of IT companies in order to enhance their
international competitiveness.
-
Under PSEB
sponsored programs, Pakistan now has over 110
ISO-certified IT companies, over fifty ISO IT lead
auditors, and will have over 20 CMMi rated companies
by the end of the current fiscal year – making it a
world leader in this category. Currently there is one
CMMi L5 company, one CMM L5 company, three CMMi L3
companies, one CMMi L2 company, one ISO 27001 company,
two SEI Transition Partner companies and two SCAMPI
appraisers.
-
ZTE Software R&D
Centre has achieved CMMi L2 using the expertise
created by PSEB’s CMMi program. LMKR has achieved ISO
27001 certification becoming the first Pakistani IT
company to do so.
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| Facilitation |
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PSEB facilitates IT companies in their
interaction with various Government agencies and also
launches programs in areas of strategic importance where
the private sector is shy of investing.
-
In the
current calendar year, visa processing has been
facilitated for over one hundred and nineteen
individuals, foreign currency remittance NOC for
purchase of software were processed and issued to
fifty nine companies, and corporate advisory services
have been provided to numerous companies and
individuals.
-
Thirty two new
IT companies were registered with PSEB in the month of
March 2007 in addition to twenty two call centers.
Fifty three IT companies and eight call centers have
renewed their registrations.
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..... IBM Looks Beyond India To Vietnam And China:
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Faced with rising salaries and a talent squeeze in
India, IBM is searching out new frontiers in its campaign to
deliver tech services from countries that are geographically
closer to many of its international customers and where
skilled workers earn significantly less than their U.S.
counterparts. With that in mind, IBM on Monday announced plans
to open new computer services centers in Vietnam and China.
The Vietnamese facility, IBM's first in that country,
will be located at the National University in Ho Chi Minh City
and offer a range of services to customers in French-speaking
areas such as France, Belgium, and parts of Africa. IBM's new
Chinese center will be located in the high-tech zone of
Chengdu and will support customers in the U.S., Europe,
Australia, and Japan. It will be IBM's fourth application
maintenance and development facility in China.
Source:
InformationWeek |
|
Here’s how call centres look from
London |
|
Are call centers a den of “extramarital
affairs and drug parties”? Or to say it with the stiff British
upper lip, do they “tune into decadence”? So says a report in
The Sunday Times (of London).
In Gurgaon, the suburbia of
outsourcing, as they prepare for another graveyard shift,
employees wonder what the fuss is all about. “With the
salaries we get, most of us can afford to go to discs and
party. Some may even make out. Many professionals do that, so
why single out BPO employees?” asks a call-centre
executive.
The Call Centre Associations of India
(CCAI), which trashed the report, says it is just another bid
to defame the booming BPO industry. “These allegations could
have been made by those who are unhappy with our growth,” says
Deepak Kapoor of the CCAI. “There is hectic lobbying against
the Indian BPO industry. There are all kinds of employees.
Some may go out and party. What they do outside the office is
not our business.”
The newspaper report alleged that the BPO
staffs were leading a “social revolution against traditional
Indian values by having extramarital affairs and taking party
drugs”. It cited a survey which “found that one in five of
those questioned had a workplace affair and that majority of
those were married”. It also said that in another poll, one in
four people said they regularly had casual
affairs.
But it does not happen at the workplace, say
call centre employers. “At the workplace, the employees are
watched closely,” says Sunil Sachdeva, CMD of SAS Servizio, a
Hewlett-Packard BPO, “They’re even watched through CCTVs by
the clients in the US and the UK. If they’re caught doing
anything immoral, they’ll be dismissed.”
Call-Centre workers, who were once pilloried
for ‘Bangaloring’ foreigners, perhaps, can do without CCTVs
from abroad following them to discotheques. As they say: “It
doesn’t happen only in India or in call
centres.”
Source: Hindustan
Times |
|
..... China Clears Intel Chip Plant, Marking a
Potential Milestone China's government said it approved plans by Intel
Corp. to build a $2.5 billion semiconductor factory in the
country, a potential milestone in China's efforts to attract
high-technology investment. Intel hasn't confirmed or
denied it is planning the facility. But such a plant, if
built, could mark a substantial advance over China's current
semiconductor-manufacturing capability. As a result, the issue
could prompt close scrutiny under U.S. export laws and provoke
criticism from opponents of sending technology or
manufacturing to China.
In a brief statement on its
website, the National Development and Reform Commission,
China's top economic-planning agency, indicated Intel had won
approval to build a plant for fabricating semiconductor wafers
-- the fundamental step in creating chips -- in Dalian, a
northeastern port city. The statement was the first formal
confirmation from the government that Intel is considering
building such a plant, after months of rumors about such a
move.
Source:
www.ecommercetimes.com |
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INTERNATIONAL |
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............. I
T N E W S ............. |
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..... Viacom in $1 billion copyright suit versus Google,
YouTube: |
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NEW YORK (Reuters) - Media
conglomerate Viacom Inc. (NYSE:VIAB - news) sued Google Inc.
(Nasdaq:GOOG - news) and its Internet video-sharing site
YouTube for more than $1 billion on Tuesday in the biggest
challenge yet to the Web search leader's strategy to dominate
the online video market.
The lawsuit accuses Google
and its popular online video unit of "massive intentional
copyright infringement" for allowing users to upload popular
shows, threatening ambitions to make YouTube a major
entertainment and advertising outlet.
The legal
challenge from Viacom, home to the MTV and Comedy Central
channels, also suggested a wider battle between traditional
and Internet media companies that now compete for audiences
and advertising dollars.
Viacom contends that almost
160,000 unauthorized clips -- from excerpts of comedy talk
show "The Daily Show with Jon Stewart" to pieces of children's
programs like "SpongeBob SquarePants" -- have been uploaded on
to YouTube's site and viewed more than 1.5 billion
times.
Google bought YouTube last November for $1.65
billion, aiming to capitalize on its explosive audience growth
built from sharing both homemade and professionally produced
videos. YouTube has reached licensing deals with major record
labels, but still faces the ire of major media companies.
Google has promised new technology to help identify pirated
videos, but has not given a timetable for its introduction.
Source: eCommerce
Times |
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... Microsoft suffers latest blow as NIST bans Windows
Vista |
|
In a
new setback to Microsoft's public sector business, the
influential National Institute of Standards and Technology has
banned the software maker's Windows Vista operating system
from its internal computing networks, according to an agency
document obtained by InformationWeek. Tech staffers at
NIST, a part of the Department of Commerce charged with
promulgating technology standards, are scheduled to meet on
April 10 in Gaithersburg, Md., to discuss their concerns about
the new operating system, which Microsoft released to
consumers in January amid much fanfare and to businesses in
December with lesser flair.
According to the formal
agenda for the meeting, NIST technology workers will attend a
session entitled "Windows Vista Security" to discuss "the
current ban of this operating system on NIST networks." NIST
officials weren't immediately available to comment.
Word of NIST's Windows Vista ban comes a week after
InformationWeek revealed that the U.S. Department of
Transportation and the Federal Aviation Administration have
both imposed similar blackouts on the operating system, as
well as on Microsoft Office 2007 and Internet Explorer 7.
FAA CIO Dave Bowen told InformationWeek that he may forego
upgrading the aviation safety agency's computers to
Microsoft's latest offerings in favor of desktops running some
combination of Linux and Google Apps, Google's new online
suite of office productivity tools.
Among other things, Bowen said he is concerned
that Windows Vista may be incompatible with many software
applications already in use at the FAA.
Source:
informationweek.com |
....
U.K. Biometric passports not
secure This week’s
RFID security concern comes from the United Kingdom, where a
security expert cracked one of the country’s new biometric
passports, siphoning data off an RFID chip from a passport
that was in a sealed envelope. The attack left no evidence
that the passport had been tampered with, which security
consultant Adam Laurie said was of particular concern. He used
what personal details he knew of the woman whose passport he
cracked and augmented that with a little Internet research
before writing a "brute force" program that, after 40,000
attempts at finding the right combination, cracked the
passport’s encryption key. He used a common RFID reader to
scan the chip in the passport. The United Kingdom defended its
biometric passports and their security by saying that even
though the passport was hacked, information on the RFID chip
cannot be changed, so the hack was "pointless."
Source;
CIO.com
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T R E
N D S
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IT services
payrolls soar by 4.9% in one year as overall U.S.
employment inches ahead by 1.5%
|
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American CIOs continue to turn to
U.S.-based outsourcers for some of their IT needs.
Otherwise, why would employment within the IT services
sector continue to show healthy gains, far outpacing
overall employment growth?
Employment among
companies providing computer systems design and related
services—that's what the government calls IT services
firms—rose 4.9 percent in the past year, according to a
report issued Friday by the Bureau of Labor Statistics.
IT services firms added 5,800 jobs last month, bringing
its payrolls to 1,309,400, up from 1,247,900 in February
2006. Figures for January and February 2007 are
preliminary. The IT services sector is among the
strongest industries in the U.S. economy. By comparison,
overall employment in the U.S. this past year inched
ahead a mere 1.5 percent.
Source:
cioinsight.com |
|
.... |
|
Tough
talk on net language issue |
|
More than
90% of the world's 6,000 languages are not represented
on the internet. So what must be done to make the
internet a truly global place?
English is the
lingua franca of cyberspace, a reflection of the fact
that the internet was borne out of the work of
English-speaking researchers and promoted by governments
such as the United States. But there is a growing
recognition that the internet is failing to reflect the
linguistic and cultural diversity of billions of people
around the world. The issue took centre stage at the
United Nations' Internet Governance Forum in Athens on
Wednesday, at which a panel and audience of experts
gathered to debate the next steps for the net. One of
the most contested topics to emerge at the IGF is
internationalised domain names (IDN), the project to
allow people to use web addresses and e-mail addresses
in their native alphabet and language.
Alex
Corenthin, president of the Internet Society in Senegal,
said: "We have to find tools which will take into
account the linguistic and cultural diversity of people
to codify their languages in whichever way possible for
their content to be available."
The semantic
web, creating web pages that have content that can be
understood by computers, is seen as one solution to the
problem of linguistic diversity.
Source:www.bbc.co.uk |
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....
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Thirty
percent of
companies lost their IP in the last 12
months |
|
Loss or theft of
intellectual property may have affected one in three
companies in the last year, according to the results of
a small scale survey by Enterprise Strategy Group. The
survey of 112 IT administrators and executives, which
was sponsored by IT security vendor Reconnex, found that
32 percent of those surveyed said their company had lost
Intellectual Property at some point in the last 12
months, while 57 percent said it hadn't.
Of course, the sample
size on this survey is small, and its sponsor, Reconnex,
sells data leak prevention technology. (Translation:
take all this with a pinch of salt). But it's also true
that you only know what you know -- and that many
companies may not be aware of data leaks that had
occurred, especially the roughly ten percent of
respondents who either don't know how they'd find a leak
if one existed, or worry that one may have occurred, but
can't prove it.
Some other interesting
tidbits from the ESG survey: Malicious or clueless (err
"negligent") insiders both bested the loosely defined
"hackers" as the biggest perceived threat to
intellectual property at companies participating in the
survey.
As for the biggest
conduit for leaked information: laptops topped the list
(32% of respondents thought they were the biggest
threat), followed by corporate and Web mail (23% and 13%
respectively).
The biggest stores of IP
within enterprises: application databases (SAP, Oracle,
and SQL) as well as file systems containing Word
documents, spreadsheets and other tasty tidbits.
|
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Source:
infoworld.com |
S T U
D I E S .... |
|
IT Think Tank thinks IT is good for the economy
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U.S. IT is
responsible for two-thirds of total factor growth in
productivity between 1995 and 2002 and virtually all of the
growth in labor productivity, the group said.
Information technology not only
improves the quality of life but drives economic growth,
according to a study released Tuesday by the Information
Technology and Innovation Foundation. The ITIF identifies
itself as "a non-profit, non-partisan public policy think tank
committed to articulating and advancing a pro-productivity,
pro-innovation and pro-technology public policy agenda
internationally." It is funded in part by companies like
Cisco, IBM, Microsoft, and Oracle that profit from the sale of
information technology.
"The integration of IT into
virtually all aspects of the economy and society is creating a
digitally-enabled economy that is responsible for generating
the lion's share of economic growth and prosperity," the study
states. Specifically, it claims U.S. IT "was responsible for
two-thirds of total factor growth in productivity between 1995
and 2002 and virtually all of the growth in labor
productivity."
IT impacts five major areas, according
to the study: productivity, employment, market efficiency, the
quality of goods, and innovation in products and services. But
the effects of IT are not always positive. The study
identifies economic costs, risks to privacy, and IT-induced
dislocations among the downsides of IT.
"My view is
the upsides outweigh the downsides," says ITIF president
Robert D. Atkinson. "But there are downsides. One of the
downsides is clearly dislocation, so when you raise
productivity, companies are able to do more with less and
sometimes workers lose their jobs." Today's low
unemployment rate is evidence, says Atkinson, that high
productivity doesn't mean high unemployment. However, he
acknowledges that IT can cause dramatic shifts in specific
sectors.
As an example, Atkinson points to a period
around 2002 to 2004 where some 10% of travel agent jobs in the
U.S. disappeared because of the adoption of Internet travel
reservation sites. "That hurts travel agents," he says. "No
question about that. It helps everybody else." Other
downsides include the cost of trying to keep computers and
personal information secure and the view advanced by some that
"IT-enabled economy as a dystopia where our actions will be
tracked by corporate and/or government leviathans."
While the study allows that the costs of computer
security is considerable (several hundred billion annually,
based on articles published in InformationWeek), it is more
dismissive of the privacy risks posed by IT. "Notwithstanding
all the fear and gloom from privacy activists, there simply
have not been widespread privacy violations, and of the data
breaches that have occurred recently, many occurred precisely
because the information was not in digital form," the study
states. It's worth noting that the assistance AT&T is said
to have provided to the government's alleged illegal effort to
monitor communication traffic was not an instance of phone
book sharing.
Be that as it may, Atkinson believes we
could see another decade at least of IT-driven growth. "There
are still a lot of IT innovations in the pipeline," explains
Atkinson, though he cautions that public policy needs to keep
up without getting in the way.
|
|
Source:
Informationweek.com |
..... More digital data than space A new study that estimates how much digital information
the world is generating finds that for the first time, there's
not enough storage space to hold it all. The report, assembled
by the technology research firm IDC, sought to account for all
the ones and zeros that make up photos, videos, e-mails, Web
pages, instant messages, phone calls and other digital content
zipping around. The researchers also assumed that on average,
each digital file gets replicated three times.
Add it
all up and IDC determined that the world generated 161 billion
gigabytes — 161 exabytes — of digital information last year.
That's the equivalent of 12 stacks of books that each reach
from the Earth to the Sun. Or you might think of it as 3
million times the information in all the books ever written,
according to IDC. You'd need more than 2 billion of the most
capacious iPods on the market to get 161 exabytes.
IDC
estimates that the world had 185 exabytes of storage available
last year and will have 601 exabytes in 2010. But the amount
of stuff generated is expected to jump from 161 exabytes last
year to 988 exabytes (closing in on 1 zettabyte) in 2010. "If
you had a run on the bank, you'd be in trouble," Gantz said.
"If everybody stored every digital bit, there wouldn't be
enough room." Fortunately, storage space is not actually
scarce and continues to get cheaper. That's because not
everything gets warehoused. Not only do e-mails get deleted,
but some digital signals are not made to linger, like the
contents of phone calls.
|
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Men are the biggest victims -and perpetrators-
of internet fraud Men are more often the victims of fraud, and
also lose more money than women. Though going by age groups,
the elderly are losing the most to scammers.
The
most common victim of Internet fraud is a man between 30 and
40 living in New York, California, or Texas, and he loses more
money than his female counterpart.
That's the bad news
from an annual report by the FBI's Internet Crime Complaint
Center (IC3), which shows that more men are the victims of
internet fraud and they also are generally taken for more
money than women are. But it kind of evens out since men
generally are the perpetrators, as well. The average person
filing a complaint with the IC3 was a man between the ages of
30 and 40, and he generally lived in California, Texas,
Florida, and New York. According to the report, men lost more
money in fraud scams than did women. The men lost $1.69 to
every dollar that the women lost. The report also showed that
the median loss for men was $920, compared to $544.73 for
women.
Three-quarters of the people caught
perpetrating fraud, whether through e-mail, telephone or chat
room scams, are men, according to the IC3 report. Nearly 61%
of them live in the United States and half of the U.S.
scammers lived in California, New York, Florida, Texas,
Illinois, Pennsylvania or Tennessee. Of those living outside
the U.S., a "significant" portion lived in the United Kingdom,
Nigeria, Canada, Romania and Italy.
The 2006 Internet
Crime Report is the sixth annual study based on complaints
received by the IC3 and referred to law enforcement or
regulatory agencies. Between Jan. 1 and Dec. 31 of 2006, the
organization's Web site received 207,492 complaints. That's a
10.4% decrease from the number of complaints (231,493) filed
in 2005. The total dollar loss from all the referred fraud
cases was $198.44 million, with a median dollar loss of $724
per complaint. The total loss is up from the $183.12 million
lost the year before. Internet auction fraud was the most
reported crime by far, making up 44.9% of all fraud
complaints, the report noted. Non-delivered merchandise and
non-payment was the biggest complaint in that category.
Source:-
Information
Week | | |