Pakistan based contact center, Ensign Communiqué won eight international awards in Australia

Ensign Communiqué (Pvt.) Ltd., a Shaheen Foundation Company, won eight awards at the prestigious Annual Contact Center World Awards 2008 held in Sydney, Australia. The awards are held every year to recognize outstanding performance and exceptional service in the Contact Center Industry Worldwide across three main regions – Americas, EMEA and Asia Pacific.

Ensign Communiqué is the only Pakistan based contact center to reach the list of finalists which included companies like Shell, Siemens, HP, Dell, Standard Chartered Bank, Bell and Vodafone, to name a few. Not only was Ensign Communiqué the sole Pakistani representative at the awards, achieving eight awards out of thirteen categories is a first in the history of the awards. Dr. Wali Mughni PhD. CEO, Ensign Communiqué, whilst receiving the awards commented “Not only is this recognition for Ensign Communiqué but also a huge achievement for Pakistan which is fast becoming a location of choice for global outsourcing due to its educated, skilled and hard working human resource.”

About Ensign Communique
Ensign Communiqué is one of the ventures of Shaheen Foundation which also has several other ventures in media, aviation, educational services, manufacturing and trade & Services. Ensign offers leading value-added offshore Business Process Outsourcing solutions in Pakistan with the state of the art technology and facility.
 

CureMD unveiled Rheumatology EMR solution in USA

CureMD, a leading EMR/PM solution provider based in Lahore with offices in the US, launched the CureMD Rheumatology EMR application. The launch ceremony was held at the New York State Rheumatology Society Annual Meeting in New York City. The interactive event invited leading rheumatologists for a live hands-on demonstration of the new system. The Lahore-based CureMD team demonstrated the system’s functionalities and its innovative abilities that address the unique requirements of rheumatologists at a global level.

CureMD’s template driven clinical notes module for Rheumatologists was the highlight of the event. An interesting feature allowed doctors to instantly document musculoskeletal exam and automatically calculated Joint/Point counts. On-the-fly work flow customizations and built in decision support was rated amongst the top features of the new solution.

“This overwhelming response reinforces our focus in the right direction. Our aim in finding new ways to improve and simplify our technology is reflected across our application, implementation and training process resulting in the development of a true glove-fit model for doctor’s needs in all specialties that we support” stated Eddie Malik, a CureMD spokesman. The CureMD Rheumatology EMR is the latest addition to specialty EMR’s launched over the past few months by CureMD Corporation.

About NYSRS
The New York State Rheumatology Society represents the common interests of a majority of the rheumatologists treating rheumatoid arthritis and other musculoskeletal disease in New York. The NYSRS is an affiliate of the American College of Rheumatology and works with the ACR on advocacy issues and other medical societies and organizations, such as the MSSNY, the ACP, and the Arthritis Foundation on behalf of their subspecialty and patients.

About CureMD
CureMD is the leading provider of innovative health information management solutions that transform the administrative and clinical operations of healthcare organizations of all sizes. CureMD's revolutionary technology simplifies decision making, streamlines operations and ensures compliance to industry standards and best practices, ultimately saving time and effort to maximize value and returns.
 

PFC Energy Kazakhstan signed LMKR to provide world-class technical trainings

LMKR has signed a memorandum of understanding with PFC Energy as part of the Caspian Energy Hub (CEH) initiative. The MOU entails world-class technical training programs and the operation of two state of the art geophysical data interpretation and visualization facilities at the Technical and Services Center (TSC). This initiative will further enhance Kazakhstan’s utilization of its oil and gas reserves.
LMKR from the CEH platform will be working with the Government of Kazakhstan to offer comprehensive training services and design curriculums that will be open to all professionals and students supporting the Country’s petroleum sector. Training programs will be focused towards a range of roles from vocational specialists to technical professionals. Curriculums and courses will be designed by LMKR’s training specialists and eventually conducted by qualified local instructors. Drawing from their experience in setting up similar technical excellence centers and designing curriculums, LMKR expects to position the proposed training facilities as a leading petroleum technical and training services center in Kazakhstan.

About LMKR
Founded in 1994, LMKR is a global provider of Geo technology and Information technology services to businesses and governments through its offices in USA, Pakistan, Malaysia, Trinidad and UAE. With over 600 employees, their target industries include Oil & Gas, Energy, Utilities, Telecom, Banking, Government, Defence, Industrial Manufacturing, Gaming and Simulation.


 

Ministry of Defense contracted Softech for deploying Voice Logging System nationwide

Softech Microsystems® has been awarded “Sole Supplier” status in DGDP ministry of Defense for Voice Logging Systems (VLS). INFINITY® VLS has been deployed on all Air Traffic Control Towers of the PAF through out Pakistan. INFINITY Voice Logging System is a cutting edge technology. With its advanced features and latest designed hardware it has power to record Analog Phones, PRI/BRI, Digital PBX’s Proprietary Protocol, leased lines or any other audio input. It has been designed from bottom up keeping in view its user’s requirements. Features like cascading, operability over the LAN; Digital PBXs support, makes INFINITY an expandable, reliable and effective solution for Enterprise needs. The Risk Management Features of Infinity makes it suitable for Mission Critical Applications such as Air Traffic Control Towers and Treasury Departments of Banks. INFINITY has also received tremendous recognition from banks, brokerage houses, stock members & call centers. The DGDP status of “Sole Supplier” proves the Softech’s standard of unmatched quality & support.

About Softech
Softech Microsystems® is the IT & Communication Solution Company since 1987, providing advanced IT & Communication solutions to Pakistani & Foreign Markets since 1987. Softech Microsystems is a pioneer in Development of Voice Logging System in Pakistan.
 

IBM Pakistan’s green initiatives

IBM, world's leading IT innovator and business solutions provider organized an event on ‘Paint your IT Green’ in Lahore and Islamabad. The event was commenced by Mr. Adnan Siddiqui, Sales Manager North, IBM Pakistan, who spoke about the importance of Green IT followed by Mr. Ghazanfar Ali, System Technology Group Manager, IBM Pakistan who gave a brief introduction about IBM System Technology Group. The agenda covered IBM New Power Equation – Enterprise Datacenter and IBM Green Initiatives followed by virtualization and Server consolidation solutions designed for efficient datacenters.

IBM recognizes that the time has come for a broad, integrated, 'smart systems' approach to tackling energy, environment, and sustainability issues and opportunities. In this regard, IBM is undertaking global energy actions by going green and conserving energy. This helps businesses to improve their operational efficiencies, themselves and helps them strike a more optimal balance between what technology can do and what people can do. This often results in greater productivity internally as well as enhanced business services for customers. But more importantly, as the business realizes these benefits from going green, its image within the company and beyond it are also often improved. IBM’s presence of 50 years in developing energy efficient systems is a proof that IBM believes that green initiatives can help the businesses grow successfully. IBM has been developing hybrid cooling technology, leveraging air and liquid, for decades.

About IBM
IBM established its operation in Pakistan in 1952. With a history of over 55 years, IBM has a long-standing business, technological and social heritage in Pakistan. We are dedicated to helping our customers pursue new market opportunities and become more productive through the end-to-end transformation of their business models and the innovative application of e-business technology and solutions.




Ministry of Commerce to optimize its online search with Buraq‘s Digital Library System

Ministry Of Commerce has signed a contract with Buraq Integrated Solutions (BIS) for execution of the project to develop Digital Library system & Conversion of statistical data and searching to provide a comprehensive web based system providing an online resource center for promoting Pakistan’s Industry and its valuable product, information and import &export statistical data and related documents to its authorized users.

About Buraq Integrated Solutions
Buraq Integrated Solutions (BIS) has been actively involved in Consultancy, Software Development, Networking and Manpower Training since 1990. BIS offers mega solutions to enterprise level in the form of DMS, Office Automation, GIS Development etc. BIS is carrying on all the future projects as well as provides technical support to existing customers.





Digital Flight Information Display System (FIDS) installed at Peshawar International Airport

ACES has successfully installed its very own Digital Flight Information Display System (FIDS) at Peshawar International Airport, which was inaugurated by Director General CAA Mr. Farooq Rehmatullah. FIDS consists of LEDs and LCDs display peripherals along with strong database at backend. The system is capable of displaying real-time flight information within a fraction of seconds. It also allows exhibition of multi kind messages such as flight related information, news, public service messages, advertisements, on single LCD at once. ACES won the title of the first Pakistani company to offer state-of-the-art FIDS.

About ACES
ACES was established keeping in view the need for specific, reliable, user friendly, quality based engineering and IT customized solutions to diversified business requirements. ACES is an ISO 9001-2000 certified company and is committed to providing competitive, effective, and efficient software solutions, network solutions, engineering solutions and services to its valued customers.


 

AllVoices launched to merge traditional, citizen and new media

New web site brings news contributors from all over the world together in an unedited and interactive environment to share stories, blogs, videos and images

AllVoices, a new citizen media start-up, introduced an open global community where anyone can report and share news from anywhere in the world. The web site gives the diverse community a chance to share and discuss news, videos, images and opinions tied to events and people. It is the first community to weave together traditional news, blogs, online resources and anyone who wants to share their voice.

Since its beta release in April 2007, AllVoices has built a rapidly growing community of individuals voicing multiple perspectives on important news and issues facing people today.

The AllVoices community provides eyewitness news and perspective that is free from traditional editorial oversight and censorship characteristic of global media organizations. AllVoices’ Web site aggregates, contextualizes and categorizes a broad base of breaking stories and individual perspectives through unedited points of view. Using a set of proprietary algorithms, AllVoices has created a technology platform that utilizes more than 3,500 mainstream feeds and online sources of news to provide relevancy and context for user generated news. Story rank on the home page is determined by the number and diversity of other sources citing the particular news event and community-activity on the report.

“AllVoices is using technology to leverage a single voice. Contributed content is validated by the community, traditional media and other online sources,” said Amra Tareen, CEO of AllVoices. At a time, when traditional news establishments are facing severe cutbacks, the need for citizen reporting is more important than ever, and we believe our model of merging user-generated content and professional news sources into one community will create the first true people’s media.”

Registered users can report news on a broad range of topics divided into the following categories: Politics, Business, Conflict & Tragedy, Science & Technology, Sports and Entertainment. AllVoices takes each news posting, organizes it by location, time and category, and creates context by bringing together existing, relevant news stories, blogs, images and videos. The technology platform also has an algorithmic ranking method and a system that strings related content together. A person can report news on AllVoices from their cell phone with SMS, MMS or via the Web site, by clicking on "report your news.” Each news event is assigned an event code number that will help individuals add their voice from their mobile phone to an existing news report by automatically linking the related contributions together.

AllVoices spawned from a trip Tareen took last year to Pakistan where she witnessed the devastation of the 2005 earthquake and felt her own pictures and experiences were not enough to make a difference back home. Inspired by the individuals she met, Tareen wanted to create a place for individuals from all over the world to report on what they know first hand and share their experiences via photos, video and stories.

About AllVoices
AllVoices’ (www.allvoices.com), mission is to create a global community for sharing news, videos, images and opinions from multiple points of view that invoke an emotional connection between individual perspectives from around the world. AllVoices is one of the largest global communities offering unedited and relevant news and perspectives in one place.
 

BrightSpyre applauded by World Economic Forum & CSF

BrightSpyre contribution on Executive Opinion Survey 2008 has been greatly appreciated by World economic forum (WEF), Ministry of Finance, Government of Pakistan & Competitive Support Fund (CSF). BrightSpyre has coordinated with CSF involving students in carrying out the Executive Opinion Survey (EOS) 2008 in Pakistan for the Global Competitiveness Report 2008-2009. The Global Competitiveness Report has been the World Economic Forum's publication since 1979 and is widely renowned as the world's leading cross-country comparator of factors affecting economic competitiveness and growth and this survey coverage has expanded each year, now extending to 131 countries.

This year students from leading institutes were involved in carrying out this project as they contacted more than 200 CEO’s of top level companies from all over Pakistan. BrightSpyre was drawn in coordination with Quaid-e-Azam University Islamabad, Iqra University Karachi, Lahore College for Women University (LCWU) and University of Management & Technology Lahore. Lahore Chamber of Commerce (LCCI) was also involved in helping students in carrying out EOS 2008. During the project, BrightSpyre also gave trainings and guidelines to students about the importance of surveys and strategies of communicating with employers.

Aim of this project was to provide university students an opportunity and exposure to interact with the industry and to groom their skills before they enter into the job market. This survey also provided them with learning opportunity about the overall process of executive opinion survey with the importance and benefits of such activity. BrightSpyre has always contributed in bridging the gap between academia & industry; coordination in World Economic Forum project was not the only effort but BrightSpyre has also introduced the concept of university specific job boards for the very first time in Pakistan.

About BrightSpyre
BrightSpyre is the largest job portal in Pakistan with a leadership position in online recruitment for last 6 years; is a wholly own brand of Cogilent Solutions, an ISO 9001-2000 certified company. It has been operating successfully since 2002 in Pakistan.
 

Inbox launched its Infrastructure Management Services for large enterprises

Inbox Business Technologies unveiled its premier services program for infrastructure management. An event titled Inbox Platinum Program: Simplifying Infrastructure Management was held in Karachi followed by Lahore. The event highlighted value-added service offered to large enterprise customers. Besides dedicated account managers and exceptional after-sales support, the Platinum Program also offers a dedicated portal for customers in order to provide information pertaining to infrastructure hardware and its support.

A demo of Inbox platinum portal was also showcased at the event. The Platinum Portal, in short, provides real-time reporting of Service Level provided by Inbox. The program includes premier support and after-sales services for technology infrastructure products and services, as well as a fully integrated customer portal for better management and more informed decision-making.

Speaking at the launch of Inbox Platinum Program, Inbox CEO, Mr. Ghias Khan stressed on the importance of a reliable IT infrastructure for medium and large enterprise that supports mission-critical business processes. “With its help-desk solutions, service level agreements, and outsourcing solutions, Inbox is fully geared to help medium and large organizations reduce their burden of infrastructure management and thus enable them to stay focused on strategic IT needs,” he said.

Also present at the event, Mr. Riaz Yousuf Ali, Vice President Support & Services, Inbox talked about Inbox’s dedicated Contact Centre, which is operational 24 hours a day, 7 days a week for receiving and resolving customer queries anywhere in the country. “Inbox’s value-added offerings include a dedicated contact centre, reliable products, a fully integrated customer MIS portal, and a nationwide support network.” Mr. Syed Omair Ali, Head of IT, Wateen Telecom, talked about how Inbox’s outsourcing solutions have helped Wateen’s IT division provide better end-user support to the rest of the organization through better trouble-ticket management, redundant head-count reduction, detailed real-time reporting mechanism and quality systems support.

Mr. Shariq Saifuddin, Head of IT, ICI Pakistan Limited was also present at the Lahore event. Mr. Shariq briefed the audience about support and services provided by Inbox to ICI for better Infrastructure Management.
 

About Inbox
Inbox Business Technologies is one of the leading end-to-end Technology Solutions Company in Pakistan offering technical Technology Infrastructure, Systems Integration and Outsourcing Solutions with focus on the financial sector, medium and large enterprise, education, government & armed forces. It is a 300 people company with a nationwide sales and support network.

ZRG International corporate presence gained international interest in Dubai

ZRG International, the market leader in contact center technology recently participated in the Middle East International Banking, Financial Technology Exhibition organized by Dubai World Trade.

The event consisted of an exhibition and conference attended by the corporate executives and technologies professionals from the financial industry. ZRG team displayed their innovative solution suite for financial customer services, sales and recovery such as IP Contact Center, CRM, Outbound Campaign Management, Call Recording and Evaluation tools, Supervision and QA solutions. ZRG’s OneView solution and the successful contact centre environment in Pakistan was one of the major highlights at the display which attracted many customers towards the stall. ZRG continues to take part in International Exhibition to develop striking image of Pakistan IT Industry.

About ZRG
ZRG is a premier telecom solutions company operating since 1994 with an impressive track record of innovation, technical excellence and reputation. The company is specialized in the convergence of information and communication technologies and offer turnkey solutions to help businesses improve efficiency, productivity and achieve reduction in cost.

Energy Solutions signed e-Creatorz for its branding

Energy Solutions (Pvt) Ltd. dealing in power generation business signed an agreement with e-Creatorz (Pvt) Ltd. for the services of advertising and branding. The agreement was signed by Mr. Junaid Shahzad, General Manager Commercial, ESL.
 
About e-Creatorz
e-Creatorz (Pvt.) Ltd. is one of the leading eSolutions providers based in Pakistan and providing its electronic services to national and international market since last 6 years. Providing web-based solutions is our core business, we provide solutions that are attractive yet functional; professional yet affordable. We also offer customize solutions as per customer needs.